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Customer Satisfaction Survey

Please complete this form carefully so that we can serve you even better

1. Name *

First

Last

[object Object]

* Indicates required field

2. Where did you first hear about Joy and Joe baby®? *

Word of mouth Search engine e.g Google Sling library Facebook Twitter Instagram Youtube Joy and Joe chatter page Joy and Joe ambassadors Blog Competition Juno Magazine Green gene magazine Linkedin Other

3. Have you ever bought a Joy and Joe baby® sling? *

Yes, I have No, but I may do in the future No, and I'm unlikely to in the future

4. If Yes, please tell us when you bought your Joy and Joe baby® *

In the last month In the last 3 months In the last 6 months Longer than 6 months ago I can't remember

5. If No, kindly tell us your reasons? Please select all that apply *

I don't really know what a Joy and Joe baby® sling is They are too expensive I found the website difficult to use I never remember to order one I prefer to buy a similar product elsewhere I don't like the slings available The Joy and Joe baby® sling i'm looking to order is out of stock It's not the kind of products I tend to buy I don't like buying things online I hadn't heard of Joy and Joe baby® until now

6. How would you rate the delivery time of your Joy and Joe baby®? *

5-Very Good 4 3 2 1 0-Very Poor

7. How would you rate the packaging used for Joy and Joe baby®? *

5-Very Good 4 3 2 1 0-Very Poor

8. How would you rate our order process? * *

5-Very Good 4 3 2 1 0-Very Poor

9. How will you rate the quality of your Joy and Joe baby® sling *

5-Very Good 4 3 2 1 0-Very Poor

10. We are currently working on re-weaving some of our slings that are sold out. How would this affect your decision to buy a Joy and Joe baby®? *

I might be more likely to buy a Joy and Joe baby® It wouldn't affect my decision I'd definitely be more likely to buy a Joy and Joe baby® Not sure

11. Please tell us your favourite Joy and Joe baby® sling *

12. Are there any other Joy and Joe baby® products or items that you'd like to see? *

13. How likely is it that you would recommend Joy and Joe baby® to a friend, family or colleague? *

10-Very Likely 9 8 7 6 5 4 3 2 1 0-Very Unlikely

14. From time to time, Joy and Joe baby® may like to use your comments on its website. Please tick below if you are happy for us to use them. *

I'm happy for you to use my comments!

15. Do you have any other comments about Joy and Joe baby®, or suggestions for improvements? *

Thank you for taking the time to complete our customer satisfaction survey. Your feedback is much appreciated.

Please leave your email address in the box below if you would like to be entered into our survey prize draw *

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Joy and Joe® is a registered trademark that belongs to Joy and Joe limited . We are registered in England and Wales. Company registration number 08495654.
VAT number GB277613674

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Joy and Joe Ltd,
64 Junction Lane,
WA9 3JN, Sutton, St Helens.